CONNECTING QUALITY TO RESULTS

Quality is a CORE deliverable, but how do you measure it? Do you rely on a post repair quality check? Keep a paper trail of customer complaints and reworks? Absorb the extra material costs and adjust the employees pay? Allowing an undetected error to leave the body shop or spotting it too late isn't just about the loss of labor hours, it's about the cost to your shop's reputation if the customer posts a negative review online and the effect on your CSI scoring with the carrier - how do you begin to put a dollar amount on that?
Welcome to the third and final presentation in our series focused on Quality - we're going to show you how to validate quality and optimize results!


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